Tag: Issue

Internet Capacity Update Monday Dec 31

Thank you very much for your patience during these unfortunate internet issues.

We have been in contact with our provider today about getting the link from Mason Butte to Hells Gulch restored. Unfortunately we are being told that they have been unable to find a tower crew to climb the Mason tower and run the new cable needed to reconfigure their radio. We have been told that they have called multiple contract tower climbers in the area, but have not gotten a response.

The current plan is to have a tower crew at Mason Butte this Wednesday to restore full service.

Despite our limited bandwidth capacity during this event, many customers we have been in contact with have explained that while they have noticed the slowness, they have still been able to stream at reduced quality.

This is thanks to recent upgrades we have made in the network to improve efficiency and throughput.

We look forward to full restoration of capacity Wednesday.

We would also like to thank you all for your graciousness and patience through this stressful event.

Thank you so much,

The Gazette Record Internet Team

Internet Issues update

Since Friday evening 12/21/2018 we have been running our network on minimal bandwidth due to our provider’s failed link on Mason Butte.

As such, you may have noticed some internet slowness. We have multiple tools at our disposal to reduce the effect of this loss and they so far seem to be helping significantly.

Also we have been able to get more bandwidth this morning from our other provider that should ease the slowness even more.

As for the failed link, the provider has told us that they have a new one on order and that it should be arriving sometime tomorrow. As soon as that happens we should have a more definite timeline on full internet service restoration.

In the meantime we would like to thank our customers for their patience through this ordeal.

If you have any questions you can call us at the Gazette at 208-245-4538 or you can call our after hours number at 208-582-6672

Thank you,
The Gazette Record Internet Team